Effective Date: January 29, 2026
Applies to: Canada-only orders. Research Use Only. Ages 21+.
This page details how orders from Amerigen Wellness Labs Inc. (www.amerigenwellness.com, the “Site”) are processed, shipped within Canada, and handled for issues like reshipments or delivery problems. It applies alongside our Terms & Conditions, Refund Policy, Research Use Only Policy, Risks and Safety Statement, and Privacy Policy.
In the event of any inconsistency or conflict between this page and any other policy or document on the Site, the Terms & Conditions shall control and prevail.
1. Shipping Area & Origin
- All orders ship from Alberta, Canada.
- We ship exclusively to addresses within Canada (all provinces and territories).
- Orders with non-Canadian shipping addresses (including PO boxes that don’t meet carrier requirements) are not accepted and may be cancelled without processing.
2. Order Processing & Transit Times
- Orders are processed on business days (Monday–Friday, excluding Canadian statutory holidays).
- Processing time (order review, packing, and handover to carrier) is typically 1–3 business days but may vary based on order volume or verification needs.
- Transit/delivery times depend on the destination, selected service, and carrier performance.
- All shipping and delivery timelines are estimates only and not guaranteed. Delays due to weather, carrier volume, holidays, or other factors beyond our control are common.
3. Shipping Rates & Service Options
- Rates and available services (e.g., standard, expedited) are displayed at checkout based on order details, destination, and weight/value.
- We reserve the right to select the carrier and service unless a specific option is chosen and paid for at checkout.
4. Carriers & Tracking
- We primarily use reputable tracked carriers such as Canada Post, UPS, Purolator, or similar (selected at our discretion).
- Tracking information is emailed to you once the order ships (where available).
- Some shipments may require a signature upon delivery (at our discretion for higher-value or restricted items).
- Track your package directly via the carrier’s website using the provided number.
5. Address Accuracy & Undeliverable/Returned Parcels
- You are responsible for entering and verifying a correct, complete shipping address at checkout. We ship to the address provided.
- Address changes after order submission may not be possible once processing or shipping begins—contact us immediately if needed.
- If a parcel is returned to us due to incorrect/incomplete address, refusal, non-collection (e.g., missed pickup deadline), or other recipient-side issues:
- The original shipment may be delayed or incur additional costs.
- Reshipment may be requested for a flat fee of $25 CAD (covers return processing, handling, and new shipping label). Reshipment is not guaranteed and depends on product condition/integrity upon return.
- No refunds for the original shipping fee or order value in these cases.
6. Lost, Delayed, Stalled, or “Delivered but Not Received” Shipments
- Tracking shows “delivered” but parcel is missing: Check nearby areas (e.g., mailroom, front desk, neighbors, porch, parcel locker). Confirm the address matches your order. Contact the carrier directly with your tracking number for delivery proof/claim options.
- No tracking updates for an extended period: If no movement/scans for 10 business days, email us with your order number and tracking number. We can initiate a carrier investigation per their process and provide supporting details.
- Once handed to the carrier, routing, delivery scans, and claims are managed by the carrier. We are not liable for carrier delays, losses, or theft post-handover.
7. Delivery Retrieval & Access Issues
- You are responsible for prompt retrieval of the parcel after delivery or attempted delivery.
- For restricted-access buildings, apartments, shared locations, or signature requirements, ensure your delivery instructions and receiving setup allow successful handover.
- We are not responsible for failure to retrieve or issues arising from access restrictions.
8. Damaged, Incomplete, or Incorrect Orders
Due to strict product integrity and research-use controls, all sales are final (no change-of-mind returns or refunds).
For verifiable issues (damaged in transit, missing/incorrect items):
- Contact us within 48 hours of delivery via [email protected].
- Include: order number, clear photos of the unopened outer package, inner packaging/contents, labels, and a description of the issue.
We review cases individually. If confirmed, we may offer a replacement shipment (preferred) or store credit at our discretion. Refunds are rare and only where legally required. See our Refund Policy for full details.
9. Research-Use-Only Reminder
Products are supplied solely for non-clinical laboratory research, analytical reference, and assay development by qualified facilities and trained personnel. Not for human or animal consumption. Not for clinical, therapeutic, diagnostic, or any other use. Ages 21+ to order. Full details in our Research Use Only Policy and Terms & Conditions.
10. Contact Us
For questions about shipping, tracking, reshipments, or order issues: Email: [email protected] (include your order number)
For refunds/damage claims: See Refund Policy. For general policy questions: See Terms & Conditions.
Thank you for choosing us for your research needs—we appreciate your understanding of our policies to ensure safe, compliant delivery.