Last Updated: January 29, 2026
Applies to: Orders shipped within Canada only. Research Use Only. Ages 21+.
This Refund Policy outlines how Amerigen Wellness Labs Inc. (operating as www.amerigenwellness.com, the “Site”) handles replacements, store credits, and refunds. It applies alongside our Terms & Conditions, Shipping & Returns, and Research Use Only Policy. In any conflict, the Terms & Conditions govern.
1. All Sales Final – No Refunds or Returns (Except Where Required by Law)
Due to the nature of research-grade products and strict integrity/safety controls, all sales are final. We do not offer refunds, returns, exchanges, or cancellations for:
- Change of mind
- Buyer’s remorse
- Incorrect shipping address or other checkout errors entered by the purchaser
- Orders refused, unclaimed, abandoned, or returned by the carrier (e.g., due to delivery issues, customs holds, or recipient unavailability)
- Dissatisfaction related to intended research application, laboratory results, project expectations, third-party testing, comparisons, or interpretations
- Any other reason not explicitly covered below
Products are sold exclusively for non-clinical laboratory research, analytical reference, and assay development by qualified facilities and trained personnel. They are not for human or animal consumption, clinical, therapeutic, diagnostic, veterinary, cosmetic, food, or consumer use.
Nothing in this policy limits or waives any rights you may have under applicable Canadian consumer protection laws (federal, provincial, or territorial). If a statutory right applies, we will comply as required.
2. Damaged, Defective, Incorrect, or Incomplete Shipments
If your order arrives damaged in transit, missing items, incorrect items, or otherwise materially non-conforming upon delivery:
- Contact us within 48 hours of delivery (or as soon as reasonably possible) via email: [email protected]
- Provide:
- Your order number
- Clear, well-lit photos of the unopened/outer shipping package, inner packaging, labels, and affected contents
- A detailed description of the issue
We review each report case-by-case. If verified, we may, at our sole discretion:
- Arrange a replacement shipment (most common resolution)
- Issue store credit
- Offer a partial or full refund (rare, and only where legally required or otherwise deemed appropriate)
We do not cover issues caused by improper storage/handling after delivery, carrier damage not reported promptly, or failure to provide requested evidence.
3. Lost, Stolen, or Undeliverable Packages
Refer to our Shipping & Returns page for full details on carriers, timelines, tracking, and responsibilities.
In summary:
- Once tracking shows “delivered,” we are not responsible for lost, stolen, or missing packages post-delivery.
- We are not liable for incorrect addresses entered at checkout.
- If a package is returned to us (e.g., invalid address, refused delivery, non-collection), reshipment may be offered at your expense (including return shipping fees, per Shipping & Returns).
- For stalled shipments (no tracking updates for an extended period), contact us with your order and tracking number — we can assist with carrier inquiries where possible.
4. No Refunds for Research-Related Issues
We do not provide refunds, credits, or replacements based on:
- Your specific research protocol, method, conditions, or outcomes
- Product performance in your assays or experiments
- Advice, opinions, or results from third parties
- Any expectation of fitness for a particular research purpose beyond the general RUO description
Products are sold as-is, without warranties of merchantability, fitness for a particular purpose, or suitability for any specific application (to the fullest extent permitted by law).
5. Chargebacks, Disputes, and Payment Provider Claims
Please contact us first at [email protected] to resolve any order concerns — we aim to address valid issues promptly.
If a chargeback or dispute is filed with your payment provider:
- We will respond through the provider’s formal process.
- We reserve the right to provide evidence (e.g., order details, tracking, policy acknowledgments, age/RUO confirmations).
- Repeated or frivolous disputes may result in restrictions on future orders or account limitations.
6. Contact Us
For questions about this Refund Policy, order issues, or assistance: Email: [email protected]
Please include your order number in all communications. For shipping, carrier, or reshipment questions, review our Shipping & Returns page first.
Thank you for understanding our strict policies — they help us maintain product integrity and focus on responsible research supply.