Customer Help
Home – Customer Help
Orders and Shipping
How long does it take for me to receive my order?
All orders are shipped with Canada Post.
Xpresspost Shipping: 1-3 business days Canada wide.How do I create an account?
In the upper right corner, you can create an account via the ‘My Account’ button. You will also be prompted to create an account on your first checkout to create an account.
How do I change my shipping address?
Within the ‘My Orders’ section in ‘My Account’, you can change the shipping address of an order that has not yet been completed. You can also email our customer service team at [email protected].
Returns and Exchanges
What is your returns policy?
Due to the nature of the business, all sales are final. If you’ve received the wrong product, please contact our customer service team.
I received the wrong item
Please contact our customer service team at [email protected] for expedited help.
My order arrived damaged
Please contact our customer service team with your order number and an image of the damaged items for help with this issue.
Product Information
What are peptides?
Peptides are short chains of amino acids — the same building blocks found throughout the human body. In research settings, they are studied for their potential roles in cellular signalling, recovery pathways, and biological processes.
How are peptides used in research?
Researchers study peptides to better understand how they interact with receptors, influence cellular communication, or support specific biological mechanisms. These studies help expand scientific knowledge, but are not equivalent to medical guidance.
Are peptides considered supplements or medication?
No. Most peptides are classified as research chemicals and are not approved for human use, treatment, or supplementation. They are intended strictly for laboratory studies.